Shipping Information
At Korum Fishing Store, we’re committed to getting your fishing gear to you as quickly and efficiently as possible, whether you’re stocking up on fishing rods (cañas pesca), reels (carretes pesca), or essential fishing accessories (accesorios).
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Shipping Methods & Delivery Times
Standard Shipping (Recommended)
- Carrier: DHL or FedEx
- Cost: €12.95
- Delivery Time: 10-15 business days after shipment
- Tracking: Included
Free Shipping
- Carrier: EMS
- Cost: Free for orders over €50
- Delivery Time: 15-25 business days after shipment
- Tracking: Limited
Note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on customs processing in your country.
Returns & Exchanges
As fellow fishing enthusiasts, we understand that sometimes equipment doesn’t meet your expectations. Our flexible return policy ensures you can shop with confidence for all your carp fishing (carpfishing) needs, fishing lines (líneas de pesca), and other gear.
Return Policy Overview
- Return Window: 15 days from receipt of your order
- Condition: Items must be unused, in original packaging with all tags attached
- Proof of Purchase: Original receipt or order number required
Step-by-Step Return Process
-
Contact Our Team
Email [email protected] with:
- Subject: «Return/Exchange Request – [Order Number]»
- Your full name
- Order number
- Item(s) to return/exchange
- Reason for return
- Whether you prefer refund or exchange (if exchange, specify replacement product)
- Wait for Approval
Our team will review your request and send return instructions within 2 business days.
- Ship Your Return
Once approved, pack item(s) securely (preferably in original packaging) and ship to:
Korum Tienda de Pesca – Devoluciones
Carrer Ample, 6
Barcelona, ES 08362
EspañaImportant: Use a trackable shipping service. Do not ship without authorization.
- Inspection & Processing
We’ll inspect returned items and notify you of your refund/exchange status within 3-5 business days of receipt.
Refund Details
- Processing Time: 3-5 business days after approval
- Method: Original payment method (credit card, PayPal, etc.)
- Shipping Costs: Original shipping fees are non-refundable unless we made an error
- Bank Processing: May take additional 5-10 business days to appear in your account
Exchange Details
- We’ll process once original item is received and approved
- Price differences will be adjusted (you pay more for higher value items or receive refund for lower value)
- Customer pays shipping for replacement unless error was ours
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns of:
- Hooks (Anzuelos): Due to sharp nature and contamination risk
- Used lures (Señuelos usados): With evident signs of fishing use
- Custom or personalized items
- Personal hygiene fishing products
Defective or Incorrect Items
If you receive:
- A defective product
- Wrong item
Contact us immediately at [email protected] with clear photos. We’ll cover return shipping and process replacement/refund promptly.
Pro Fishing Tip
Before returning an item, consider contacting us – we might help resolve your concern without return, or provide expert advice on proper equipment use. After all, we’re anglers too, and we want you to have the best fishing experience possible with our fishing tools (herramientas), floats (boyas), and terminal tackle (bajos de línea).
Frequently Asked Questions
What if my order arrives damaged?
Contact us within 48 hours of receipt with photos of damage. We’ll send immediate replacement or process full refund.
Can I return a gift?
Yes, but we’ll need the original order number. Refund will be issued to original payment method.
How do I know if my return was approved?
You’ll receive a confirmation email with detailed instructions.
For any other questions about shipping or returns, don’t hesitate to contact our team of passionate anglers at [email protected].
Last updated: [Date]